Privacy Policy

Effective Date, November 4, 2025

Welcome to Smoke Native, your trusted destination for premium cigarettes, cigars, vapes, nicotine pouches, and smokeless tobacco. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on smokenative.ca.

1. Information We Collect

We collect information to process your orders efficiently and improve your shopping experience.

a. Personal Information

Name
Shipping and billing address
Email address
Order history

b. Payment Information
Payments are processed securely through third-party providers such as Stripe or Interac. Smoke Native does not store or access your full credit card information.

c. Technical Data

IP address
Browser and device type
Operating system
Cookies and analytics data

2. How We Use Your Information

Your information helps us ensure a smooth, secure, and personalized shopping experience.
We use it for:

Processing and delivering your orders
Providing shipping updates and customer support
Sending promotional emails or order confirmations
Improving website functionality and user experience
Legal compliance and fraud prevention

3. Cookies and Tracking

We use cookies to enhance usability, remember your preferences, and gather analytics data. You can manage or disable cookies in your browser settings, but certain features may not function properly without them.

4. Sharing of Information

Smoke Native never sells or rents customer data. Information may be shared with trusted third parties for essential services:

Shipping providers for delivery (Canada Post, Purolator, and local couriers)
Payment processors (Stripe, Interac)
Email providers (Mailchimp, Klaviyo) for communications
Legal authorities when required by law

5. Data Security

We use SSL encryption and secure server protocols to protect all transactions. Customer data is stored securely, and our team follows strict confidentiality standards.

6. Data Retention

Your personal data is kept only as long as needed for operational, legal, and service improvement purposes. You may request data removal at any time by contacting privacy@smokenative.ca.

7. Age Restrictions

Our products are intended for adults 19 years and older. We do not collect or process information from minors.

8. External Links

Our website may include links to third-party sources for news, research, or partner offers. We are not responsible for the privacy practices of external sites.

9. Your Rights

You have the right to:

Access and review your personal information
Correct inaccurate data
Request deletion of your information
Opt out of promotional communications

For all requests, please contact privacy@smokenative.ca.

10. Data Storage

All data is securely hosted on servers in Canada and the United States, following PIPEDA and GDPR standards.

11. Policy Updates

We may update this Privacy Policy periodically. Any revisions will be reflected on this page with the new effective date. Continued use of our site means you accept these changes.