Smoke Native Help Center

Welcome to the Smoke Native Help Center, your quick, clear resource for ordering, delivery, product questions, and store policies. We keep this page current so you can find fast answers and get back to what matters — choosing quality tobacco and enjoying your moments with confidence.

How do I place an order?

Browse products, add items to your cart, and complete checkout with your preferred payment method. Create an account to save addresses, view order history, and track shipments.

Orders can be changed or cancelled only before they are processed for shipping. Check your order status in your account page and contact support immediately if you need a change.

After shipping, you will receive an email with tracking details. You can also view tracking from your account under Orders.

We offer standard shipping across Canada and local delivery in select cities, with same-day or next-day delivery where available. Delivery options shown at checkout depend on your postal code.

Standard shipping typically takes 2 to 5 business days, depending on location and carrier. Local deliveries are often fulfilled within 24 hours when items are in stock.

Yes, all orders ship in plain packaging with no branding or product details on the outside, protecting your privacy.

We accept major credit cards, e-transfer, and select digital payment methods. Prices are shown in CAD, and any applicable taxes are calculated at checkout.

Yes, subscribers and members receive exclusive offers and seasonal promotions. Sign up to receive news, discounts, and product highlights.

For safety and hygiene reasons, returns are accepted only for incorrect, damaged, or defective items. Report issues within 48 hours of delivery and include photos if possible.

Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank or payment provider.

Yes, all products offered meet Canadian tobacco regulations. We work with verified suppliers to ensure quality, labeling accuracy, and compliance.

We prioritize trusted brands and suppliers. When lab testing information is available, we provide it on product pages so you can make informed choices.

You must be 19 years or older, or meet the legal age for tobacco in your province, to purchase from Smoke Native. Age verification is required at checkout and upon delivery where applicable.

We ship to most Canadian provinces and territories. Certain products or delivery options may be restricted by local law, and availability is shown at checkout.

If an item is missing, contact support with your order number and photos of the package. We will investigate and resolve the issue promptly.

Report the error to support within 48 hours. We will arrange a replacement or refund after verification.

Local delivery windows, fees, and minimums vary by city. Enter your postal code at checkout to view local options and delivery estimates.

Yes, an authorized adult with valid ID may receive the order. Delivery drivers will confirm age at drop-off if required.